Jump into any chat when you need to
Take over any AI chat conversation from your dashboard. The visitor doesn't notice the switch — they just keep chatting, now with a real person.
How it works
Open any active chat conversation in your Ringi dashboard and click to take over. From that point, your replies go directly to the visitor. The AI steps back. The visitor sees no interruption — the chat just continues seamlessly. When you're done, let the AI resume.
When to take over
- A customer asks to speak to a person
- The AI flags a conversation as needing human attention
- A complex question that needs your specific expertise
- A VIP customer you want to handle personally
- A sensitive situation (complaint, legal question, special request)
You see everything
When you take over, the full conversation history is right in front of you. Every message the AI sent, every response from the visitor, the visitor's name and contact details (if collected). You jump in fully informed — no asking "how can I help?" when the visitor already explained.
Notifications
When the AI detects urgency or a customer asks for a human, you get a desktop notification. You can also watch all active chats from the dashboard and jump in proactively whenever you want.
Try it yourself
14-day free trial. Set up in about 2 minutes. $99/month for everything.