Watch every call as it happens

How it works

When a call comes in, you can open it in your dashboard and watch the transcript update in real time. You see exactly what the caller is saying and how the AI is responding. If everything looks good, you let it run. If something needs your input, you have three options.

Type a message to the AI while the call is happening. The AI hears your guidance and adjusts its response — but the caller doesn't hear or see anything. Use it to correct a price, suggest an upsell, or steer the conversation. It's like having a manager whispering in a trainee's ear.

Take over the call

If a call needs a human touch — a complex question, a VIP customer, a sensitive situation — you can take over. The AI hands off seamlessly, and you're on the line with the caller. The transcript up to that point is right in front of you, so you know exactly what's been said.

Forward to a team member

Transfer any active call to another phone number. If the caller needs your technician, your office manager, or a specialist, Ringi connects them. The AI handles the handoff and explains to the caller what's happening.

Desktop notifications

Get a browser notification every time a new call comes in or the AI escalates something. You don't need to watch the dashboard — Ringi tells you when something needs attention.