Your employees' questions, answered by AI

How it works

Employees text your business number or use the staff chat on the dashboard. Ringi recognizes them as staff (not a customer) and routes their message to the staff assistant. The AI answers from your staff-only notes, price list, FAQs, and knowledge base — instantly.

When the AI doesn't know the answer, it asks you. You reply once — by text or in the dashboard — and the answer is sent to the employee AND saved as staff knowledge. Next time anyone asks the same question, the AI knows. Over time, you build a complete internal knowledge base without writing a single document.

What staff can ask

• "How much do we charge for a 2-hour cleaning?"
• "What's our warranty policy on roof repairs?"
• "Where do we keep the spare filters?"
• "What should I tell a customer about cancellation fees?"
• "What's the procedure for after-hours emergency calls?"

Staff-only information

Add notes that only your staff assistant can see. Internal pricing, supplier contacts, procedures, policies — this information never shows up in customer-facing conversations. Customers' AI and staff AI draw from separate pools of knowledge.

Why it matters

Every time an employee texts you "how much do we charge for X?" — that's an interruption. Multiply that by a team of 5 or 10, and it's hours of your week. The staff assistant handles it, and the more you use it, the less you get asked.